Kub9 Terms & Conditions – Read Everything Before You Play

1 Introduction & Applicability

Kub9 (hereinafter referred to as "we", "the Platform", or "the Site") is an internationally licensed online gaming platform operating under the domain https://kub9.bet. These Terms and Conditions ("Terms") apply to all services, games, promotions, and account-related activities on kub9.

By registering, logging in, or using any service on kub9, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using the platform.

Although these Terms are published in Bengali, the English version shall prevail in the event of any conflict. kub9 reserves the right to update these Terms at any time without prior notice, so we recommend visiting this page regularly.

2 Account Registration & Eligibility

To open an account with kub9, the following conditions must be met:

• The applicant must be at least 18 years of age.
• Each individual may only operate one account.
• Opening multiple accounts from the same device, IP address, or payment method is strictly prohibited.
• All information provided at the time of registration must be accurate, complete, and up to date.
• It is your responsibility to ensure that online gaming is not prohibited by law in your country of residence.

You are solely responsible for keeping your account password, username, and all other login details strictly confidential. kub9 will not be held liable for any loss or damage arising from sharing this information with others.

3 Identity Verification (KYC)

Kub9 complies with international Anti-Money Laundering (AML) and Know Your Customer (KYC) policies. Identity verification may be requested in the following situations:

• Before your first withdrawal.
• When your transaction amount exceeds a specified threshold.
• If unusual activity is detected on an account.
• When claiming a bonus or promotion.

KYC verification typically requires a copy of your national ID or passport, proof of address, and proof of payment method. Failure to submit the required documents within the specified timeframe may result in a temporary account suspension.

4 Deposit & Withdrawal Policy

The following policies apply to all deposits and withdrawals on kub9:

• The minimum deposit amount is ৳100.
• KYC verification must be completed before any withdrawals can be processed.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals to third-party accounts are strictly prohibited.
• Mobile banking withdrawals are typically processed within 15 minutes to 2 hours.
• Bank transfers may take 1 to 3 business days to process.

Kub9 reserves the right to hold and verify any suspicious transactions. The account holder will be notified by email while the verification process is underway.

5 Bonus & Promotion Terms

All bonus offers at kub9 are subject to the following general terms. Additional terms may also apply to specific offers:

• Bonuses are available to eligible accounts only and can be claimed once per offer.
• Each bonus comes with specific wagering requirements that must be met before a withdrawal can be made.
• Welcome bonuses generally require a specified wagering multiplier applied to both the deposit and the bonus amount.
• If the wagering requirements are not met before the bonus expires, both the bonus and any associated winnings will be forfeited.
• Attempting to claim bonuses from multiple accounts or abuse any bonus scheme is a punishable offence.

Kub9 reserves the right to modify, suspend, or cancel any bonus offer at any time. Visit the promotions page to see current offers.

6 Gaming Rules

All games on kub9 are powered by internationally certified RNG (Random Number Generator) technology, meaning every outcome is completely random and never predetermined.

• If your connection drops mid-game, the result is saved on our servers and will be available once you reconnect.
• If a game result is voided due to a technical error, your stake will be refunded.
• The dealer's decision in Live Casino games is final.
• In Sports Betting, the refund policy for cancelled matches is outlined in the terms of the relevant sports section.

Any dispute regarding a game result must be reported to the support team within 24 hours. Claims submitted after this period may not be accepted.

7 Prohibited Activities

The following activities are strictly prohibited on kub9 and may result in penalties:

• Operating multiple accounts or sharing the same payment method among family members.
• Playing games using bots, automation software, or artificial intelligence.
• Attempting to hack or exploit vulnerabilities in the platform's software.
• Using the Platform to launder money or conceal the source of illegal funds.
• Engaging in fraudulent behaviour or providing false information to other users.
• Using multiple identities to abuse bonuses.

8 Account Suspension & Closure

Kub9 may temporarily suspend or permanently close an account in the following circumstances:

• In the event of a Terms violation.
• If KYC verification has not been completed.
• Engaging in any prohibited activities.
• Extended periods of inactivity (over 12 months).
• At the user's own request.

If you wish to close your account, please email support@kub9.bet. Make sure to withdraw all valid balances before closure. Any pending bonuses will be automatically cancelled once the account is closed.

9 Responsible Gaming Policy

Kub9 believes gaming should be purely for enjoyment — not a source of addiction or financial hardship. To support this, the platform offers the following features:

• Deposit Limits: Set daily, weekly, or monthly deposit limits.
• Session Time Limit: Set a limit on how long you play in a single session.
• Cooling-Off Period: Take a break from your account for anywhere between 24 hours and 30 days.
• Self-Exclusion: Close your account for anywhere from 6 months to permanently.
• Reality Check: Regularly review how much time and money you are spending on gaming.

If you or someone you know may be struggling with a gaming addiction, please seek professional help. Our Play Responsibly page for more details.

10 Privacy & Data Protection

Kub9's detailed policy on the collection, storage, and use of your personal information can be found in our Privacy Policy as noted on the page. In brief:

• Your information is used solely for service delivery, KYC verification, and compliance with legal obligations.
• Your data is never sold to third parties.
• All data is secured with 256-bit SSL encryption.
• Users may request a copy of their data or ask for it to be deleted at any time.

11 Limitation of Liability

Kub9 is not liable for the following:

• If a game or transaction is interrupted due to internet connectivity issues.
• Losses arising from user negligence or failure to comply with the terms.
• Delays or failures caused by third-party payment gateways or banking services.
• Temporary service disruptions caused by unexpected technical issues.
• Issues arising from the user's own device or software.

Kub9's maximum liability shall under no circumstances exceed the user's account balance at the time of the relevant incident.

12 Changes to Terms & Conditions

Kub9 reserves the right to modify these Terms & Conditions, in part or in full, at any time. For significant changes, notice will be sent to your registered email or posted as an announcement on the platform.

Continued use of the platform after any changes have been made will be considered acceptance of the updated terms. We encourage you to visit this page regularly. The date of the most recent update will always be shown at the top of the page.

13 Contact & Dispute Resolution

For any complaints or disputes, please contact our support team first. We typically aim to resolve issues within 24 to 72 hours.

• Email: support@kub9.bet
• Live Chat: Available 24/7
• Complaint submission deadline: within 30 days of the incident

If an issue cannot be resolved through our support team, users may escalate it to the relevant international gaming authority. These Terms are governed by the laws of the jurisdiction under which the Platform is licensed.